Refund policy

Returns and Refunds policy

You have the right to cancel your purchase within 14 days of receiving your Ellune device.

To exercise your right to cancel, you must notify us within 14 days of delivery.

To qualify for a refund:

• The Ellune device must be returned unused;
• The device must be in its original packaging;
• All accessories and included items must be returned;

Once we receive and inspect the returned product, we will process your refund in accordance with applicable consumer law.

To request a return

Please contact our Customer Support team at help@paingone.com before sending the product back.

We will provide instructions for returning your Ellune device.

You are responsible for the cost of the return and for ensuring that returned items are packaged securely.

Where you are exercising your statutory cancellation rights, return shipping costs may apply unless otherwise required by law.

How will I be refunded?

We always return funds to the original source of payment.

Please allow up to 10 working days from when we receive your item back to receive your refund.

Faults

If you believe your Ellune device to be faulty, please contact our Customer Support team at help@paingone.com.

Every Ellune device is covered by a product warranty in accordance with applicable law and our warranty policy.

Where a fault is confirmed to be covered under warranty, we will repair or replace the affected product or component at our discretion.