Paingone Ellune Freedom Plan
Terms & Conditions

The Paingone Ellune Freedom Plan is a purchase option that allows eligible customers to acquire a Paingone Ellune device using Splitit's monthly instalment payment solution.

Through the Freedom Plan, you receive:

• One Paingone Ellune device;
• Free delivery;
• A 12-month supply of Ellune gel pads;
• Access to our customer support and product warranty services.

The Freedom Plan is not a subscription service. It is a purchase of an Ellune device with payment made through a third-party instalment provider: Splitit.

The total purchase price is paid through Splitit's instalment payment service, subject to Splitit's eligibility requirements and separate terms.

2. Splitit Payment Arrangement

Monthly instalment payments are provided and administered by Splitit.

By selecting the Freedom Plan at checkout, you will enter into a separate agreement with Splitit relating to your instalment payment arrangement. The terms and conditions agreement will be presented on the Splitit checkout page.

Quality Health Innovations Ltd:

• Is the seller of the Ellune device;
• Is not the provider of the instalment payment service;
• Does not approve payment plans or determine eligibility;
• Does not administer monthly instalment collections.

The Freedom Plan allows you to purchase Ellune for:

£7.95 per month for 12 months. Total amount payable £95.40.

Your first instalment is taken when you place your order.

Once your order has been accepted and payment has been approved, we will dispatch your Ellune device.

We will dispatch your Ellune device once your order has been accepted and payment approval has been received.

Delivery times are estimates only and may vary depending on stock availability, courier performance and your delivery location.

You are responsible for ensuring that the delivery information provided at checkout is accurate.

Risk in the product passes to you when the device is delivered.

Ownership of your Ellune device transfers to you when the purchase is completed and the product is dispatched.

Your instalment arrangement with Splitit does not affect your ownership of the Ellune device.

Any payment obligations arising from your Splitit agreement remain between you and Splitit.

Your Ellune device is covered by our product warranty in accordance with applicable law and our warranty policy.

If your Ellune device or supplied cables develop a manufacturing fault during the applicable warranty period, please contact our Customer Support team.

Where a fault is confirmed to be covered under warranty, we will repair or replace the affected product or component at our discretion.

Warranty coverage does not apply to:

• accidental damage;
• misuse;
• damage caused by failure to follow the Instructions for Use;
• unauthorised modification;
• loss or theft;
• normal cosmetic wear and tear.

Nothing in these Terms affects your statutory rights.

Under UK consumer law, you have the right to cancel your purchase within 14 days of receiving your Ellune device.

To exercise your right to cancel, you must notify us within 14 days of delivery.

To qualify for a refund:

• The Ellune device must be returned unused;
• The device must be in its original packaging;
• All accessories and included items must be returned;

Once we receive and inspect the returned product, we will process your refund in accordance with applicable consumer law.

To request a return, please contact our Customer Support team before sending the product back.

We will provide instructions for returning your Ellune device.

You are responsible for ensuring that returned items are packaged securely.

Where you are exercising your statutory cancellation rights, return shipping costs may apply unless otherwise required by law.

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Ellune should only be used in accordance with the Instructions for Use supplied with the product.

You should consult a healthcare professional if you have concerns about whether Ellune is suitable for your individual circumstances.

Nothing in these Terms limits or excludes any liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or any rights you have as a consumer.

Subject to applicable law, we are not responsible for losses arising from circumstances outside our reasonable control.

We may update these Terms from time to time to reflect changes in our products, services, legal requirements or business operations.

The Terms that apply to your purchase will be the Terms in force at the time you place your order.

These Terms are governed by the laws of England and Wales.

If you are a consumer, you will benefit from any mandatory protections provided by the laws of your country of residence.